OUR FAQs

How can I set up my account?

Click here to fill out a brief registration form or call us on 0700 9009 000. Alternatively, you can ask your Account Manager to help you.

Can multiple people in my organization use my account to order?

Yes! You can go to 'My Account' and as an admin user you can create multiple users for your Business. We shall send them their unique login ID linked to your business account and you can still continue to be the admin.

COI

Why am I asked to submit a Certificate of Incorporation?

A certificate of Incorporation activates you as a Business Customer. As a Business Customer, you can enjoy discounted prices, rebates, credit and many other benefits.

I have submitted my COI, but I am still not able to receive discounted prices for my purchases.

You will start receiving all Business benefits after our internal team verifies your document.

Payment Methods

Which methods of payment do you accept?

  • Net Banking
  • Cash On Delivery (Only for business customers)
  • Credit on Request (On Select items for business customers only)

How can I avail credit benefits for my purchases?

You can ask your Account Manager to help you to apply for credit. Thereafter our credit team shall verify the same. Once verified your credit payment mode will be activated within 7-10 working days.

Can I avail credit on all items?

Credit payment mode is available on most items except Furniture, Corporate Gifting & Technology Products.

What is the credit period?

7 - 15 days, subject to your credit limit.

How much credit can I avail?

The credit limit varies from business to business depending on their size and volume of purchase. Your credit limit would be defined after we receive your credit application. It would change from time to time basis your payment track record

Delivery 

How do I track my order?

You can call the customer care number on 0700 9009 000

Can I get free shipping/ Delivery?

We offer free shipping on all orders above Naira 50,000 within Lagos city limits (& In ABUJA AND IBADAN) . An additional charge will be applicable if the order is below the limit.

How do I cancel my order?

To cancel your order call us on 0700 9009 000. Or send us an email On [email protected]

Rebates 

Can I get a discount if I order large quantities of an item?

For bulk orders, contact your Account Manager or call us on 0700 9009 000 or send us an email on [email protected]